Refund policy

TET Return, Refund & Exchange Policy

Last Updated: August 30, 2026

At TET, we want you to be satisfied with your purchase. If you are not satisfied with your TET product, or if your product arrives damaged or has a quality issue, please contact our customer service team. We will provide return, refund, repair, or replacement services in accordance with this Policy and applicable law.

1. 30-Day Return Policy

Unless otherwise required by applicable law, TET offers a 30-day return policy.

You may request a return within 30 calendar days from the date you receive your order.

Our 30-day return policy covers two types of returns:

1.1 Returns for Product Defects or Quality Issues

If your product has a confirmed manufacturing defect, functional failure, or damage that occurred during shipping, please contact us as soon as possible.

For confirmed product quality issues, TET may, depending on the circumstances, provide one or more of the following:

  • Free repair;
  • Replacement of the product or applicable parts;
  • Full or partial refund;
  • A return shipping label or other reasonable return method.

For confirmed product quality issues, TET will cover reasonable return shipping costs.

1.2 Returns for Non-Quality Reasons

If you wish to return a product for personal reasons, such as changing your mind, no longer needing the product, ordering the wrong product, or personal preference, you may request a return within 30 days of receiving the product, provided that the return meets the conditions of this Policy.

For non-quality-related returns:

  • The customer is responsible for return shipping costs;
  • Original shipping, payment, or transaction fees that are non-refundable may be deducted from the refund where applicable;
  • A Restocking Fee of up to 20% of the order amount may apply depending on the condition of the returned product;
  • The Restocking Fee may be reduced or waived if the product is unused, complete, and in resalable condition.

A 20% Restocking Fee will not automatically apply to every return. The applicable amount, if any, will be determined after inspection of the returned product.

2. Conditions for Non-Quality Returns

For a non-quality-related return under our 30-day commercial return policy, the product should remain in substantially its original condition.

To be eligible for a return, the product should:

  • Have no significant signs of use;
  • Not have damage caused by misuse, improper operation, accident, negligence, or other customer-related causes;
  • Include the original major accessories, components, manuals, and other included items;
  • Include the original packaging where reasonably possible;
  • Not have been disassembled, repaired, modified, or otherwise altered without TET's authorization.

Because TET products contain electrical, electronic, and battery components, returned products may be subject to safety checks, functional testing, and inspection.

If a returned product has been used, shows significant wear, is missing important components, or cannot reasonably be resold as new because of its condition, TET may reduce the refund amount or decline the return where permitted by applicable law.

3. Restocking Fee

For eligible non-quality-related returns under our 30-day commercial return policy, TET may charge a Restocking Fee of up to 20% of the order amount.

This fee may cover reasonable costs associated with:

  • Product inspection and functional testing;
  • Cleaning and repackaging;
  • Storage and restocking;
  • Missing accessories or components;
  • Loss in product value;
  • Other reasonable return-processing costs.

The Restocking Fee is not automatically charged at 20%.

If the product is unused, complete, undamaged, and suitable for resale, TET may reduce or waive the Restocking Fee.

The Restocking Fee does not apply to confirmed product quality issues or to returns or cancellations that are required by applicable consumer protection laws.

4. Returns That May Not Be Eligible

The following circumstances may make a return ineligible under our 30-day commercial return policy:

  • The return request is made after the applicable 30-day return period;
  • Damage caused by misuse, improper operation, accident, negligence, or other improper use;
  • Damage caused by unauthorized modification, disassembly, repair, or alteration;
  • Significant or excessive signs of use;
  • Missing major accessories, components, or included items;
  • Severe damage to the product or packaging that prevents reasonable resale;
  • The product is returned without following TET's return authorization process.

If we determine that a returned product does not meet the requirements for a non-quality-related return, we will contact you before finalizing the applicable return or refund decision where reasonably possible.

Nothing in this section limits any consumer rights provided by applicable law.

5. How to Request a Return

To request a return, please contact our customer service team at:

Email: tetlifeofficial@gmail.com

Please provide, where applicable:

  • Order number;
  • Product name or model;
  • Date of purchase;
  • Reason for the return;
  • Photos or videos if the product is damaged or has a quality issue.

Our customer service team will review your request and provide return authorization and instructions when appropriate.

Please do not send any product back before receiving return authorization and return instructions from TET.

Unauthorized returns may result in processing delays or difficulty matching the returned product to your order.

Because TET products may contain lithium-ion batteries and electronic components, return transportation may be subject to carrier requirements and applicable transportation regulations. You must follow the return shipping method and instructions provided by TET.

The applicable return address will be provided after your return request has been approved.

6. Return Shipping

Quality-Related Returns

For returns that TET confirms are caused by a product defect, functional failure, or shipping damage, TET will cover reasonable return shipping costs and may provide a return shipping label or other appropriate return method.

Non-Quality Returns

For returns resulting from a change of mind, personal preference, incorrect purchase, or other non-quality reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Non-refundable shipping, payment, transaction, or other fees associated with the original order may not be included in the final refund where permitted by applicable law.

7. Return Inspection

After we receive a returned product, TET will inspect the product. The inspection may include:

  • Product condition and appearance;
  • Product functionality;
  • Battery and related safety condition;
  • Accessories and components;
  • Original packaging;
  • Signs of misuse, accidental damage, or improper operation.

After the inspection, TET will determine the applicable refund amount or other appropriate resolution based on the condition of the returned product and applicable law.

8. Refunds

After we receive and inspect your returned product, we will notify you whether your return has been approved.

If your return is approved, the refund will be issued to your original payment method within 14 days the refund amount has been confirmed.

For eligible non-quality returns, the final refund amount may be reduced by:

  • Return shipping costs;
  • Any applicable Restocking Fee;
  • Non-refundable original shipping, payment, or transaction fees, where applicable;
  • Reasonable deductions resulting from missing items, damage, or diminished product value.

For confirmed product quality issues, TET generally will not charge a Restocking Fee.

The time required for the refund to appear in your account may also depend on your bank, credit card issuer, or payment service provider.

If you have not received your refund within a reasonable processing period after we confirm that the refund has been issued, please contact:

tetlifeofficial@gmail.com

9. European Union 14-Day Right of Withdrawal

If you are a consumer in the European Union purchasing products online, you may have a statutory 14-day right of withdrawal under applicable EU consumer protection law.

For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receive the goods. You may withdraw from the purchase without providing a reason within the applicable 14-day period.

To exercise your right of withdrawal, please notify TET clearly within the applicable withdrawal period and follow the return instructions provided by us.

Unless TET has agreed to bear the cost or applicable law provides otherwise, consumers generally bear the direct cost of returning goods when exercising the statutory right of withdrawal, provided that the consumer was properly informed of this before purchase.

You may handle the product to the extent necessary to establish its nature, characteristics, and functioning. If the product has been handled beyond what is necessary for such examination and this results in diminished value, you may be responsible for that diminished value where permitted by applicable law.

For eligible EU withdrawals, TET will generally reimburse the payments received from you, including the cost of the least expensive standard delivery option offered by TET. Additional costs resulting from your choice of a more expensive delivery method are generally not refundable.

TET may withhold the reimbursement until we receive the returned goods or receive evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

This statutory right of withdrawal is separate from and takes precedence over our 30-day commercial return policy where applicable.

Nothing in this Policy limits any mandatory consumer rights available under EU law or the laws of the applicable EU Member State.

10. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives:

  • Damaged;
  • Defective;
  • Not functioning as expected due to a confirmed product issue;
  • Different from the product you ordered; or
  • Missing important components,

please contact us at tetlifeofficial@gmail.com as soon as possible.

Please include your order number and relevant photos or videos so that we can assess the issue.

Depending on the circumstances, TET may provide a repair, replacement part, replacement product, refund, or another appropriate solution.

11. Exchanges

If you need to exchange a product, please contact us before returning the product.

For non-quality-related requests, if you would like a different model or product, the fastest solution may generally be to return the eligible product under this Policy and place a new order.

For confirmed quality issues, TET may provide a replacement product or replacement component depending on the circumstances.

12. Product Issues After 30 Days

Our 30-day return policy and Warranty Policy are separate policies.

After the 30-day return period has expired, you may still be eligible for repair, replacement, or other warranty services if the product has a manufacturing defect or functional failure covered by the applicable TET Warranty Policy.

Warranty coverage, warranty periods, exclusions, and applicable remedies are governed by the TET Warranty Policy.

13. Special Products and Promotional Items

Certain products, accessories, promotional items, or special-sale products may have different return conditions.

Any special return conditions will be clearly stated on the applicable product page, checkout page, or at the time of purchase.

Such special conditions do not limit any mandatory consumer rights provided by applicable law.

14. Contact Us

If you have any questions about returns, refunds, exchanges, repairs, or after-sales service, please contact us:

TET Customer Service

Email: tetlifeofficial@gmail.com